Accessibility

The Fillmore does not operate its own parking; there is limited street parking available nearby.

For easier access, we recommend the parking garage at 17th St & Convention Center Dr, just a block from the venue. This garage offers accessible parking with elevators, and we kindly ask that you follow the signs to the designated accessible spots. Please refer to posted signage for any payment instructions. If you prefer, you are welcome to drop off guests at our main entrance.

Valet parking is also available for purchase either in advance or upon arrival.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled. Our box office is open Tuesdays and Thursdays from 11 AM to 6 PM, and on show days, it opens two hours before doors and closes once the headliner takes the stage.

To find tickets in the Accessible Seating Area of The Fillmore's, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

We’re committed to making your experience at The Fillmore Miami Beach as smooth as possible. Our main entrance is fully accessible, and if you require any additional assistance, our team is here to help. Simply approach any team member at the main entrance, and they’ll be happy to assist you.

We want to ensure every guest has a great listening experience. We currently offer the Listen Everywhere assistive listening app.

How to Use the Listen Everywhere App:

1. Connect to the Venue’s Wireless Network – Scan the QR code below while onsite, this is required for the app to function properly.
2. Download the Listen Everywhere App – You can download the app via the App Store or Google Play.
3. Select Your Audio Channel – Once you’re connected, simply open the app, select the correct audio channel, and enjoy the show with enhanced audio!

For overall assistance or help with setting up and using the app, please visit the Box Office upon arrival or contact us in advance at 305.938.2509 or via email at FMBBoxOffice@livenation.com

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at FMBBoxOffice@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

The Fillmore Miami Beach takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, The Fillmore Miami Beach cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member.

For guests who require medication during the event, please bring it in its original container with a name that matches your photo ID. We ask that you bring only what is necessary for the event, as we are unable to store any medication on site. Over-the-counter medication must also remain in its original packaging.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All restrooms at the venue are accessible.

At The Fillmore Miami Beach, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If an injury or illness prevents you from using the seat you originally purchased, we recommend exchanging your tickets for accessible seating in advance through www.livenation.com. While we do our best to accommodate unexpected needs on the day of the show, accessible seating is limited, and we cannot guarantee availability. Please note that accessible seating is provided for the guest in need and one companion.