Plan Your Visit

The Fillmore Miami Beach strives to make our venue and live experiences inclusive and accessible. For any questions or information not mentioned below, please don’t hesitate to contact us at 305-938-2509 or FMBBoxOffice@livenation.com. Our box office is open Tuesdays and Thursdays from 11 AM to 6 PM, and on show days, it opens two hours before doors and closes once the headliner takes the stage. To learn more about our accessibility services, please click here. 

GA Tickets stand for General Admission. This means there are no assigned seats. These areas are on a first come, first served basis. These areas include both standing and seated areas.

Once the General Admission standing areas (Pit) have reached capacity, guests will be directed to seated areas in the orchestra. The Fillmore suggests early arrival for all general admission shows for best opportunity to have a spot in standing areas (Pit).

COME EARLY!

Depending on the show Early Entry (Fast Lane) may be available.

Photography is not permitted at the majority of shows at the Fillmore Miami Beach at the Jackie Gleason Theater. Some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.

Yes! The Fillmore Miami Beach Box Office Hours: Tuesdays and Thursdays from 11AM-6PM.

On Show Days, we open 2 hours prior to door time and closes when the headliner takes the stage. All tickets sold at the box office have a $5 service charge per ticket.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Yes! Free water is available at every show. You’ll find large water jug stations with cups throughout the first floor, as well as water fountains located around the venue for your convenience.

Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are welcome purchase alcoholic beverages after showing a photo ID for age verification.

This is a smoke free facility. An outdoor smoking section is available during most shows. Vaping is not allowed indoors.

Yes, valet parking is offered for every show at the Fillmore Miami Beach at a cost of $35. This is available for purchase online at Ticketmaster.com prior to the show. Due to these pre sales, drive up valet is subject to availability.

We suggest pre-purchasing this to ensure a valet spot for your vehicle.

Visit the Live Nation Careers website and search for jobs in Miami.

For private bookings or corporate events, please email The Fillmore Miami Beach Sales Team or call (305) 938-2505.

Yes, guests who have a small amount of UN-OPENED snacks such as a snack size pack of cookies, etc. are allowed to bring this item in.

We can provide interpreters for the hearing impaired at no charge. However, we need to be contacted in advance. Please contact out box office to schedule one.

GA Tickets stand for General Admission. This means there are no assigned seats. These areas are on a first come, first served basis. These areas include both standing and seated areas.

Once the General Admission standing areas (Pit) have reached capacity, guests will be directed to seated areas in the orchestra. The Fillmore suggests early arrival for all general admission shows for best opportunity to have a spot in standing areas (Pit). COME EARLY!

Depending on the show Early Entry (Fast Lane) may be available!

No. Once inside the building there is no exit and re-entry.

Normal Business Hours: Tuesdays and Thursdays from 11AM-6PM.

On Show Days: 2 hours prior to door time and closes when the headliner takes the stage.

The following items are prohibited for all shows: any bags that are outside of our Clear Bag Policy, weapons, alcohol, drugs, selfie sticks, lawn chairs, laser pointers, skates, animals, full face masks, chains, studded bracelets, wallet chains, spiked jewelry/belts, banners, backpacks, flyers, beach balls, Frisbees, fireworks, sparklers, video equipment laptops and tablets. Any item deemed dangerous by the venue General Manager or Law Officer. Recording equipment is prohibited at most shows, at the performer's discretion.

The Box Office at the Fillmore Miami Beach at the Jackie Gleason Theater accepts the following forms of payment: Visa, MasterCard, American Express and Discover. Cash is currently not being accepted. A photo ID is required for all credit card payments.

Items recovered from shows are collected at the administrative office at The Fillmore Miami Beach at the Jackie Gleason Theater. If you notice you are missing an item during a show, please check with our ushers for assistance. To check on the status of a lost item, please contact our box office.

There is limited street parking in the downtown area that are within walking distance to the theater. In addition, there is a large municipal parking garage nearby (at the corner of 17th Street and Convention Center Drive - 1 block from the theater).

For most shows, cash only valet parking is available at our front drive for $35.00 per car, plus gratuity.

 If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit a request through our Ticketing Support Form.

A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

For immediate assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 305.938.2509

If a purchase you made during your visit to The Fillmore Miami Beach at Jackie Gleason Theater, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 305.938.2509. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.